Returns & Exchange policy

RETURNS 

  • We accept returns within 30 days of purchase dates .
  • Reasons for returns should be within the boundaries of a misfit . As ' ALL PURCHASES ARE FINAL ' . Avoiding brand misrepresentation .
  • To be eligible for a return , the item be unused , in the same condition as received and in the original packaging .

 

REFUNDS 

  • Once we receive your returned item , our team will send communication , inspect it and process your refund .
  • Our refunds are issued in a store credit currency , which allows the shopper to continue shopping for items worthy of the amount spent on the returning  item/s .

 

EXCHANGES

  • If you received a defective or damaged item , we offer exchanges within 10 days of purchase date .
  • To initiate an exchange . Contact our customer support team with your order number , images and details about the issue via email . 

 

NON - REFUNDABLE ITEMS 

  • Certain items , such as limited edition releases or personalised/customised sneakers and clothing are not eligible for return , unless they are defective or damaged .

 

RETURN SHIPPING 

  • Customers are responsible for the cost of return shipping , unless the return is due to a mistake on our part ( E.g., wrong item shipped and defective product )
  • Return shipping fee will be R100 - R150 depending on one's current location . 

 

HOW TO INITIATE A RETURN OR EXCHANGE 

  • To initiate a return or exchange , one will have to contact our customer support team through the " Contact Us " section on the our website .
  • Provide your order number , details about the item you wish to return or exchange and the reason behind one's return or exchange .

 

CONDITION OF RETURNED ITEMS 

  • Returned items must be in their original condition , including tags and packaging .
  • O-THENTiC - KiCKS has the right to reject return or exchange package after inspection by sending back item/s when this criteria is not met . 

 

REFUND PROCESSING TIME 

  • Credit refunds are processed promptly within the first business week of the returned item/s .
  • Exchanged item/s will be charged , if ever , the refund item/s exceeds the credit refund . Meaning the customer will have to pay-off the remaining balance prior any return shipment is made . 
  • An email or text will be sent once the return item is received and how to access your store credit on our website .
  • If communication is not received on the customers end . Make sure to contact and keep communicating with our support team found on our website in the " Contact Us " section or Email us with a topic , including your track order number and screenshots or screen recordings of your issue or query . 

 

CONTACT INFORMATION

  • For any questions or assistance regarding returns and exchanges , please reach out to our customer support team via the " Contact Us " section on our website 

 

BY SHOPPING WITH O - THENTiC KiCKS , YOU AGREE TO ABIDE BY THIS RETURN & EXCHANGE POLICY . WE STRIVE TO ENSURE A FAIR AND TRANSPARENT PROCESS FOR OUR VALUED CUSTOMERS AND POTENTIAL CUSTOMERS .