FAQs

ARE ALL THE SNEAKERS FROM O-THENTiC KiCKS AUTHENTHIC ?

Yes , we guarantee authenticity with every sneaker we sell and buy . Our products are sourced from reputable suppliers and authorised dealers . 

 

HOW DOES ONE VERIFY THE AUTHENTICITY OF YOUR SNEAKERS ?

O-THENTiC KiCKS has a rigorous authentication process that includes staying up to date with changes on boxes & sneakers from the brands themself , comparing our sneakers with unauthentic sneakers , purchased or resell prices , industry standards and avoiding suppliers who distribute unauthentic sneakers and clothing .

 

WHAT IS YOUR RETURN AND REFUND POLICY ?

Our return and refund policy was designed to address concerns such as misfit , damage to shoes or clothing during & after shipping and store credit . As we do strive to provide a transparent and hassle-free process for our customers . 

 

HOW OFTEN IS YOUR INVENTORY UPDATED ?

O-THENTiC KiCKS regularly updates inventory weekly and monthly , depending on the access we have to certain appreciated sneakers and on sneaker release dates .

 

IS MY PERSONAL INFORMATION SECURE WHEN MAKING A PURCHASE ?

We prioritise the security and privacy of our customers and potential customers information. We have built secure payment gateways and robust data protection outside of the Shopify's payment system , for a safe shopping experience . 

 

DO YOU HAVE A PHYSICAL STORE , OR IS O-THENTiC KiCKS ONLINE-ONLY ?

No , not yet , currently O-THENTiC KiCKS operates exclusively as an online store which allows us to reach a wider audience and offers a seamless shopping experience . 

 

HOW CAN I CONTACT CUSTOMER SUPPORT ? 

One can reach us via our customer support team. Which costumers can find on the " Contact Us " tab, on our website > in our menu . We are here to assist you with any inquiries or concerns during business hours, days and including weekends .

 

ARE THERE ANY HIDDEN FEES IN YOUR PRICING ?

No , we believe in transparency . All our prices and associated fees are clearly displayed on our website .

 

DOES O-THENTiC KiCKS SHIP INTERNATIONALLY ? 

No , we do not ship internationally . ONLY AROUND SOUTH AFRICA AND CERTAIN COUNTRIES IN AFRICA . Delivery costs may vary depending on located destination . 

 

HOW CAN ONE STAY UPDATED ON NEW RELEASES AND PROMOTIONS ?

 For customers to constantly be in the loop on new releases and promotion , one would have to visit the website regularly or subscribe to our newsletter and follow us on X . 

 

TO ASK MORE QUESTIONS . CONTACT AND ASK US THROUGH OUR EMAIL AND CONTACT OUR CUSTOMER SUPPORT TEAM FOR FURTHER ASSISTANCE .