Purchasing Policy

AUTHENTICITY GUARANTEE

We guarantee the authenticity of all sneakers and clothing sold on our platform . We source our products from reputable suppliers and authorised dealers . 

 

PRODUCT VERIFICATION PROCESS 

Our team employs thorough authentication processes to ensure legitimacy on each sneaker and clothing item . We stay updated on industry standards and utilize reliable resources for verification . 

 

INVENTORY MANAGEMENT 

We regularly update our inventory , removing discontinued items or those with any authenticity concerns . Periodic audits are conducted to maintain the accuracy and integrity of our stock . 

 

CUSTOMER EDUCATION 

We provide detailed product descriptions that highlight authenticity features . Our customer service team is knowledgeable and ready to assist with any questions regarding the authenticity of our products . 

 

RETURN AND REFUND POLICY 

Our return and refund policy is designed to address and concerns related to possible counterfeit or mispresented products and misfits . We aim to provide a straightforward and hassle-free process for our customers . 

 

SECURE PAYMENT PROCESSING 

O - THENTiC KiCKS utilizes secure payment gateways and methods to protect our customer's financial information . Additional security measures are in place to prevent fraudulent transactions . 

 

TRANSPARENT PRICING 

We believe in transparency . All prices and associated fees are clearly displayed on our website , and we avoid hidden charges . Our goal is to provide a straightforward and honest shopping experience . 

 

CUSTOMER REVIEWS AND FEEDBACK 

We encourage our customers to leave reviews and feedback on our website . We actively monitor these reviews , promptly addressing any concerns raised and continuously striving to improve what we read about ourselves . 

 

DATA SECURITY 

O - THENTiC KiCKS prioritises the security of our potential customers and customers information . From account login to purchasing products . We have implemented robust data protection measures , complying with all relevant regulations to ensure customer privacy . 

 

CONTINUOUS IMPROVEMENT 

We are committed to continuous improvement . Our purchasing policy is regularly reviewed and updated to adapt to industry changes . Customer feedback is invaluable in identifying areas for enhancement and ensuring a smoother shopping experience .

 

ALL  PURCHASES ARE FINAL !!!! NO REFUNDS ( EXCLU. MISFITS ) . T&C's apply . 

 

BY ADHERING TO THESE PRINCIPLES , O - THENTiC KICKS AIMS TO PROVIDE CUSTOMERS WITH A SECURE , AUTHENTIC AND TRANSPARENT SHOPPING ENVIRONMENT AND SITE .